Their are some general things worth checking if you are experiencing any issues with your tracking unit.

• Yearly server fee
  If your tracker is not showing on the mapping system or if you receive a page saying error when you type in your six tracking numbers then this could be because you have not paid your annual charge of £24.95 for server access.
  Absolute Tracking charge £24.95 per year for supporting tracking unit on our servers - When you buy a tracking system from us you get the first years server support free, each following year is then £24.95 per. - Tracking systems are automatically disconnected if the date passes over one year and the fee has not been paid. - Please contact us for more details regarding this issue also if you would like to check your renewal date.

• Pricing
  All the systems we provide to customers are sold on a pay as you go basis, unless other wise arranged with us at the point of sale. The top up card is with each system and can be used by the customer to top up the tracker at any time.
  Topping up is easy, simply take the card to any local store or top up point and ask the cashier to swipe it, you can then add as much credit as you need.
  The top up number on the top up card can also be punched into a payment machine if the magnetic strip on the rear of the card fails in any way.
  top up with your swipe card provided, at the time of purchase or top up at an ATM machine, simply put your credit or debit card into the cash point and select top up, then select your service providers on the cash point screen, eg: T-mobile, or Vodafone & select top up, then select your required amount. This method of topping up can some times take up to 24 hours to register.

• Tracker POLL credit & Topping up
  Check you have POLL/credit in your tracker account by simply clicking into your account and selecting the 'By poll credits' button - you will be able to then input your tracking number and password **** which will show you your POLL credits quantity remaining.
  Please note your account POLL/credits are for your server account and not for your actual trackers sim card? your tracking units sim card / phone number is toped up by you with your top up card and is a different fee.
  Tracking polls are required for when you send a command to your tracker from the web site! Sending a command from the web site coats us text messages which we pay for so you will have to purchase these credits as and when you need them.
  Its useful to know that most trackers once set to an auto report interval will continue to report at this interval until you click and send them a command to stop, POLL credits can last you a very long time unlike sim card credit if you are a heave user and have your tracker in real time mode.
  For more information or to further understand this pay as you go tracking system please contact us.
• Tracking unit power
  Make sure your tracker is powered up by looking at the LED's on the front of the tracker or re charging the battery for up to 4 hours.
  (you cant over charge batteries by leaving them on charge for 24 hours)
  The battery's are best charged for 4 hours and then disconnected this dose not apply to extended life battery packs, extended life battery packs need to be charged over night to reach full capacity.
• Changing your tracker preferences & POLLing your tracker.
  What is a POLL? A poll is a command you send to your tracking unit from our web site, this is a physical button in your tracking account online that can be clicked by you to send an update to your tracking unit usually used to change your tracking units report time or stop/start the tracking unit from sending data to your server account.
  Poll your unit by clicking the POLL button in the web site mapping screen, select the required POLL setting, input your password and click send. This will set your tracking unit to the command you have selected, most of the tracking systems will keep this command until it is sent a new command by POLLing again.
  If you need to purchase more POLLS simply click the 'buy POLL' button and follow the instructions for adding POLL's to your account.
  

  POLL's can be used when you Geo Fence and when you click to send a new command to your tracker, you will see the balance of your POLL's in the POLL box once you click the POLL button.
• T-mobile tracking.
  T-mobile users - If your tracker is on T-mobile then you may be experiencing a network protocol - T-mobile will render the sim card in your tracker dormant / inactive unless you use it once in any three month period, this would require you sending one text message or making one track - if your sim card becomes dormant simply take the sim card out and place it into a T-mobile phone, dial T-mobile on 150 and request they re activate your sim card, you will have your credit refunded and the system should start to function OK - Please power down any tracking device hardware before removing the sim card.
  Global roaming charges will apply. please see the Vodafone GPRS deals on Pay as you go for more information on charges for using your tracker out side UK waters
• Vodafone tracking
  Vodafone users - Please top up your tracker - £5 will last 10 days - Vodafone currently charges 50p per day in the UK for web access, if your tracker sends one track your sim card will be charges 50p if it connects all day you will be charged 50p - Vodafone is possibly a better choice for global tracking.
  Global roaming charges will apply. please see the vodafone GPRS deals on Pay as you go for more information on charges for using your tracker out side the UK
• Sim card issues
  Sometimes sim cards or hardware can become faulty, if you have tried all the trouble shooting listed above then you may be experiencing an issue with your tracker or sim card - you should contact us at this point to arrange a change of sim card - if this still does not fix the error we may need to change your tracking unit or sim card or both, Please make sure you try all the things above first before contacting us, as this will very possibly save you money.